Case studies
CLIENT

Hyatt Miraval Resorts & Spas

SCOPE

3 RESORT PROPERTIES IN TUCSON, AUSTIN & BERKSHIRES

Key Deliverables

287 videos, 300+ photos: property tours, brand overview, staff profiles, guided classes, animation, audio

Partnership

Multi-year, SINCE 2021

Channels

Website, YouTube, Instagram, Facebook, email, streaming

Website, YouTube, Instagram, Facebook, email, streaming

+157%

Group arrivals

+112%

YoY traffic to retreat pages

+20%

Group retreats YoY

287

Video deliverables and counting

About the client

Hyatt’s Miraval resorts are a special partner that has trusted INDIRAP with long-term, dynamic contracts that have transformed their online and in-person experiences.

Hyatt's Miraval resorts are a long-term INDIRAP partner, trusting us with multi-year, dynamic contracts that have reshaped their digital and in-person guest experience.

Across 3 properties, their events, and their team, Miraval delivers an elevated, mindful atmosphere and a wide range of experiences, from guided classes and spa journeys to family getaways and corporate retreats. Together we have built a resort content library that lives across their websites, social platforms, and paid marketing campaigns, so every part of the brand tells one consistent story.

The challenge

A world-class brand, content that had not yet caught up

Miraval came to INDIRAP with a powerful brand and content that did not reflect it. With three locations, diverse guests, and an incredible range of events and services, the Miraval experience cannot be captured in a single shoot or a handful of photos.

They wanted a digital presence that mirrored their elevated, mindful atmosphere: content that draws new guests in, eases the guest experience, keeps people engaged long after their stay, and flexes to whatever marketing needs arise through the year. That called for something bigger than a campaign. It called for an evolving resort video content library that grows with the brand.

The approach

Built in phases, over years

Rather than a one-off shoot, we grew the library in deliberate phases, each building on the last. Over multiple years we have captured all three properties, their signature events, and the people who make Miraval what it is, producing 87 video deliverables and 145 photo assets so far.

1

Foundation

We captured each property (Tucson, Austin & Berkshires) and service in depth to deliver cinematic property tours and a scripted brand film. This first layer brought viewers into the full range of experiences a guest could have at Miraval, and became the base every later phase would draw from.

2

Remix and reach

We remixed that footage to speak to specific guest audiences, telling stories built around their needs and hopes. We also captured events, brand partnerships, and fireside chats through the year, then adapted it all into paid ads and social content to extend the value of every shoot.

3

Personal

Staff profiles connected future guests to the experts who would guide them onsite, building trust through their backgrounds and approach. Guided classes let anyone experience Miraval's mindfulness styles from home, and branded animation added variety while reflecting the brand's colors, characters, and feel.

4

Take-home

Our most recent work extends the experience beyond the visit. A sound library and guided meditations let guests continue their journey on their own, website tutorials answer common questions and guide bookings, and longform films on group and corporate retreats live on the site, in sales conversations, and as social cutdowns.

The results

THREE MIRAVAL RESORT LOCATIONS, ONE CONTENT LIBRARY, YEARS OF STEADY GROWTH

The partnership produced a robust, constantly growing video and photo library, an elevated brand presence online, sharper marketing campaigns, and higher brand awareness. Because the library keeps building, there is always a deep well of content to pull from for any new deliverable, which extends the shelf life of every production and lets the team respond to guest and marketing needs immediately.

The business results followed. Since 2021, group arrivals have grown 157%, group retreats are up 20% year over year, and traffic to the Journeys With Intention pages has climbed 112% year over year.

frequently asked questions

How does a hospitality content library like this get used?

One shoot feeds many needs. A single capture becomes property tours, social posts, paid ads, website tutorials, and sales content, which extends the shelf life of the work and keeps production efficient over time.

How do you keep content consistent across three resort properties?

We build around Miraval's brand voice and visual style first, from soundscape-forward audio to an easy, natural pace, so every property feels distinct yet unmistakably Miraval. A shared style guide keeps the look and tone aligned across years of deliverables.

What results did the video content help drive for Miraval?

Since 2021, Miraval has seen group arrivals grow 157%, group retreats rise 20% year over year, and traffic to their Journeys With Intention pages climb 112% year over year, supported by an always-growing library of brand video and photography.

How long has INDIRAP worked with Miraval?

This is a long-term, multi-year partnership built on dynamic contracts. We continue to showcase new experiences, refine their content, and deliver social posts and ads across platforms as the brand grows.

Can INDIRAP build a video content library for our hotel or resort brand?

Yes. We specialize in hospitality and resort video production, from property tours and brand films to social, paid, and animation, all built as a growing content library your team can draw from year round. Book a free discovery call to talk through your brand.

Ready to build a content ecosystem?

Let’s turn your brand, spaces, and people into a library that works all year.